Privacy Notice

Who operates Employer Record

ComplainWho is operated by ComplainWho.

Privacy / data protection contact: complaintwho@gmail.com
Data protection contact: ComplainWho

Information processed

Employer Record may process employer account information, company and UEN information, representative contact information, ACRA Business Profile documents, passport numbers used as exact-match identifiers, employer-submitted complaint records, moderation information, authentication/session data, and security and audit records.

Purposes

Information is processed to verify employer accounts, operate passport-based record searches, receive and moderate employer-submitted records, maintain accountability, prevent and investigate misuse, protect the service, respond to access/correction/review requests and meet applicable requirements.

Employer search visibility

An approved employer searching an exact passport may receive approved record dates and record text. Ordinary employer search does not disclose source company, source UEN, submitting representative/user or administrator identity.

Administrator access

Authorised administrators may access additional provenance required for company verification, complaint moderation, security, audit and access/correction handling, including the full passport identifier and submitting company/user.

Accuracy / reference purpose

Employer Record is an information-sharing platform for reference purposes only. Records are submitted by verified employers and may reflect the submitting employer’s own account, experience or assessment. ComplainWho does not certify, adjudicate or independently guarantee that every submitted record is accurate, complete or legally established. Approval for publication means only that the record has passed the platform’s moderation requirements; it does not establish fault, liability, misconduct or any legal finding. Employers using the platform must independently assess the relevance, reliability, context and appropriate weight of the information before making any employment decision. ComplainWho does not make hiring decisions, provide legal determinations, issue worker ratings or determine whether an individual is suitable for employment.

Moderation is a publication-control process and is not a factual or legal determination.

Security, retention and overseas processing

Controls include private document storage, protected Administrator access, rate limiting, secure session cookies, audit logging, protected storage of passport identifiers and access separation. Personal data should be retained only as reasonably necessary and removed or de-identified when no longer required. Some providers may process data outside Singapore; applicable requirements should be addressed.

Access / correction

Individuals may request access, correction or review. Identity verification is required before disclosure or alteration. See Record Review & Correction.